How to Contact FLAAR

If you have found an error or mistake in a web page, especially a bad link (that does not function) or a web design error, please contact the webmaster. We appreciate you taking the time to help us improve our web sites. Back To Top

If you have a suggestion for improvement in graphic design, or reader friendliness, please contact the webmaster. We very much value your pointing out errors of graphic design, usability, reader-friendliness. We especially appreciate your telling us about reader-unfriendliness, so we can improve the site. It helps when you point out what is wrong, to suggest specifically how it should be improved, and why.

If you like a particular aspect of the web site, or educational material, naturally we like to hear this too. Contact is via the webmaster who is in-house working directly for FLAAR. We do not use outside web design or outside web maintenance services.
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If you wish help in deciding what medium format camera or large format camera to purchase, we will have a new Survey/Inquiry Form later this month so that we can assist you. Naturally we also know the pros and cons of Nikon, Canon, and the other 35mm brands, but it is in medium format and large format digital cameras where an independent opinion really helps (because the cameras are costly so you don’t want to make a mistake). Back To Top

If you wish help deciding what inkjet printer to buy, ReaderService@FLAAR.org, tell them what series you purchased and roughly when, and ask for how to contact Nicholas directly. in case you receive no answer, write CustomerSupport@FLAAR.org. We prefer all initial contact to be by e-mail, but if you are unsure whether your e-mail has gone through, use our VoIP / Vonage telephone #, 419 823-9218 and ask for Patty, Andrea, or Flor.
Once you have bought the series, there is no extra charge for FLAAR to answer your questions personally. If you need more than 30 minute cover 13x19, 24” and up (we cover primarily large format). We do not cover letter-size or office-use letter size printers. But we do cover office-use large format, indeed we have been consultants for Fortune 500 companies who needed to buy hundreds of printers at one time. But we are equally accessible to family-owned and one-person companies, as well as aficionados and hobbyists who just need to buy a single printer. Probably a third of the people who ask for help will use their printer at home or as a retirement business or second-business. We respond to requests by providing you with either free publications (when you fill out the Wide Format Inkjet Printer Survey/Inquiry Form).

When you contact us by filling the Info Request and Survey Form, in return, we'll send up to 6 reports (if there are enough themes in our free reports that are pertinent to your request). We do our best to reply within 48 hours unless it is vacation period (Easter Week or Christmas). About 1% of e-mails get lost in cyberspace.

Or you may opt to skip the free-reports via Survey Form and go straight to the selection of over 200 premium FLAAR Reports which you can access via credit card. Or, you may bring Dr Hellmuth as a consultant to your location or have you or your team come to FLAAR at BGSU in Ohio, or FLAAR’s Latin American office in beautiful Guatemala.

If at any time you purchase any five or more series of FLAAR Reports, then you can receive 30 minutes discussion directly with Nicholas Hellmuth by telephone or direct e-mail for him to personally answer your remaining questions. You can buy all five series at once (any themes, can be unrelated), or buy them series by series. As soon as your purchase totals 5 complete series (or a total sum of over $500), then contact ReaderService@FLAAR.org help, however, then you want a full consulting session (see next option). In case you receive no answer, write CustomerSupport@FLAAR.org. We prefer all initial contact to be by e-mail, but if you are unsure whether your e-mail has gone through, use our VoIP / Vonage telephone #, 419 823-9218 and ask for Patty, Andrea, or Flor. Back To Top

Consulting: If you as an individual, or you as a company, wish to hire Dr Hellmuth or other of the FLAAR or university staff as a consultant in color management, digital photography, inkjet printing (including RIP software, inks, media), applications, business opportunities, giclee, UV-curable inkjet technology, marketing assistance, or on any reasonable matters related to digital imaging and/or digital printing, contact us by our VoIP / Vonage telephone #, 419
823-9218 and ask for Patty, Andrea, or Flor. Yes, we work under NDA and naturally you can expect that a university professor will treat your initial request with discretion, but we need to know enough, up front and in advance, so we can meaningfully respond. Back To Top

If you wish to visit FLAAR, this is usually treated as a consultation; please see above. We accept visits at our offices in Guatemala. We are accessible from our office in Latin America via Delta, NW, Continental, American, and other major airlines. Back To Top

Training: if you wish to come to FLAAR to be trained in person in digital photography, color management, scanning, inkjet printing, giclee, décor, fine art photography, we offer this service, in Guatemala, or we can travel to your location anywhere in the world. We can train and provide consulting services simultaneously. Back To Top

If you wish to bring Dr Hellmuth to your city to present a public or private lecture in a local university, college, museum, organization, alumni association, seminar, or other event such as a trade show or exhibit, or at your company, contact ReaderService@FLAAR.org in case you receive no answer, write CustomerSupport@FLAAR.org. We prefer all initial contact to be by e-mail, but if you are unsure whether your e-mail has gone through, use our VoIP / Vonage telephone #, 419 823-9218 and ask for Patty, Andrea, or Flor.
Nicholas lectures in three languages at venues around the world. He has lectured in Japan, Switzerland, Dubai, India, throughout Europe, Latin America, and across the USA and Canada. He lectures on giclee, décor, fine art photography, digital photography in general, panoramic photography, photography of art and architecture, lighting for digital photography, UV-curable inkjet printers, giclee, fine art photography (and printing), as well as architectural history, archaeology, ethno-botany of pre-Columbian Mesoamerican civilizations (Maya, Olmec, Teotihuacan especially).

Show me lecturing in Lisbon, and at Tiara Group, and in Greece UV workshop. Call me to make captions. Include the mini-title Free Auto Download of the lecture abstracts. Back To Top

Expert witness: this is treated as a consultation. Yes, we are constantly asked to be an expert witness in court cases. We prefer the pre-trial research and we need complete details before we can even respond. Yes, naturally we work under NDA, but we don’t have time to go back and forth back and forth. Tell us up front what you need an expert witness for so that we can meaningfully respond. Back To Top

If you have found a mistake or error in our discussion of giclee printing or if you seriously disagree with an observation, please contact the webmaster. But explain in detail your alternative point of view. Back To Top

If you disagree with our evaluation about a product, please provide realistic discussion of the basis of your disagreement. We realize that your experiences may be different, even better, than ours. However, merely because a favorite product, that is touted and praised on 99% of the other websites does poorly in a FLAAR review, is generally the fault of the product design, and should have been noticed in the other glowing, gushing PR releases that are disguised as reviews. We use both Mac and PC; we use both Epson and HP and Canon. But this does not make us blind to the wretched performance (compared to their alluring claims in million-dollar ad campaigns) and gas-guzzling ink appetite of one infamous brand of printer. We do notice, however, that each new model is better than the previous one. We just don’t understand how buyers of the early models had to put up with being guinea pigs and why the newer models still waste expensive ink and waste media at every opportunity. We would prefer your comments on product evaluation disagreement by postal mail but be sure to provide your return e-mail address: FLAAR, 111 Saddlemire, Bowling Green, OH 43403. Back To Top

Why the FLAAR reviews cover primarily high-end expensive solutions?
There are hundreds of commercial websites that will assist you to buy every imaginable entry-level camera and desktop printer. So there is no need for us to jump into this swamp. Our background is thirty years of museum photography of ancient art, artifacts, and historical buildings. To do this properly requires good equipment. Most archaeologists, art historians, botanists, zoologists, and geologists have not had an opportunity to experience professional camera equipment or the really good digital printing options. So we prefer to concentrate on introducing the level of equipment and software that provides an impressive professional level of results. We too use point-and-shoot cameras and 6-megapixel digital SLR (such as the Nikon D100). You can do excellent photography with them, and achieve beautiful prints with a $329 desktop printer. But our area of expertise is large format (printers and cameras) and especially medium format digital camera backs. However we do offer a generalized entry-level digital photograph course, that treats 4, 6, 8 megapixel point and shoot cameras and 35mm SLR from 6, 12, to 16.7 megapixels (Nikon, Canon, Pentax, Olympus, etc). Back To Top

If you just wish to express your thoughts, opinions, or general concerns, we read every letter. We would prefer these by traditional mail: FLAAR, 111 Saddlemire, Bowling Green, OH 43403. Back To Top

If you wish to volunteer to work with Dr. Hellmuth in Guatemala, Include a complete resume with references and a website where we can see your work. Volunteers cover their own expenses through in exceptional cases for students we can negotiate this. German or French speaking volunteers are especially welcome because we need to maintain practice in these languages. Back To Top

If you wish to apply for a scholarship for a MA or MSc degree at BGSU, and work for Dr Hellmuth, graduate student scholarships are available including to students from foreign countries. You can study any program at BGSU; you don’t have to be enrolled in the College of Technology or with Prof Hellmuth’s programs. We accept business students, technical writing students, art students, computer science, and many other disciplines. . Back To Top

We read every incoming fax, snail mail, and e-mail. Please realize that with only 12-14 hours in Nicholas’s workday, and the fact that he is often away in foreign countries, lecturing somewhere, or out testing cameras, it is not realistic for him to answer every incoming message. But they are all read and your message will make its point. We then reply to as many as possible. Obviously the more polite, helpful and detailed the message is, the more likely it will be answered. If relative to a website, we need the specific website and actual web page (with over 1000 pages we otherwise don’t know which page needs to be improved).

We are not able to answer faxes, e-mails, or telephone calls for general miscellaneous matters, such as how to update software, where to get something repaired. We are not able to answer faxes, e-mails, or telephone calls that circumvent the preferred avenue of address for the matter under consideration. We are not able to give out information on the telephone unless you have a prior professional consulting relationship or are a frequent purchaser or otherwise already have a relationship with FLAAR. The best way to contact us is by fax or e-mail; or in appropriate cases by postal mail. Back To Top

Summary, for receiving inkjet printer information

• Option a: use the Survey/Inquiry form to receive free reports that will answer many of your questions
• Option b: use the on-line store to order your reports directly.
• Option c: if you buy any 5 series you can get direct phone and direct e-mail to receive personal answers to your follow-up questions after you have read the reports.
• Option d: you are welcome to visit us in person (fee-based consultation) or bring Dr Hellmuth to your location anywhere in the world, as a consultant and/or speaker.
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Summary, for receiving digital camera information

• Option a: download any and all free reports.
• Option b: sign up for the course. This gives access to Dr Hellmuth for over a month.
• Option c: use the on-line store to order your reports directly.
• Option d: you are welcome to visit us in person or bring Dr Hellmuth to your location anywhere in the world, as a consultant and/or speaker.
• Option e: if specifically for medium format and/or large format digital camera evaluations, you can use the new medium/large format digital camera inquiry form that is in preparation.
• Option f: if you want to go shooting personally with Nicholas Hellmuth, either bringing your own cameras, or borrowing his, anywhere in the world, this can be arranged.
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If you need help with software, repairs, older equipment, if you are a member of one of the courses, workshops, or seminar programs it is the purpose of these programs to answer your questions. Otherwise, you should be asking these questions of the people who sold you the equipment or software. Please be realistic that our mission is to test, evaluate, and write up reviews of digital imaging hardware and software. This takes all day, every day, even most weekends. If we had tons of money from kickbacks or commissions, then we could afford to have an entire staff to answer each individual. But we prefer not to be dependent on commissions, so thus do not have funding to have a staff large enough to handle the tons of incoming e-mails. Back To Top

You can write in English, Spanish, German, Italian, French, or Portuguese. We tend to reply in English or Spanish. We are fluent in German; just don’t write it well. Back To Top

How to meet or speak with Nicholas Hellmuth will be covered on a separate page, though obviously the easiest way is to sign up for a FLAAR course, bring Dr Hellmuth to your city for a lecture, or hire Prof Hellmuth as a consultant. Back To Top

If you need a personal answer to a question about digital imaging?
When you buy a requisite number of complete Series of FLAAR Reports, you are entitled to 30 minutes telephone conversation or e-mail interaction directly with Dr Hellmuth or the lab personnel. In this 30 minutes you can ask any question you wish. We can’t guarantee we know all the answers, but we can often point you in the right direction, and generally we can help you move forward. If you need more than 30 minutes assistance, then you really need a full consulting session. The requisite number of Series is included in the Consulting Page link on each site and/or in some of the Previews. The most recent page is what is valid. Back To Top

First posted July 4, 2006.